FAQ

You could possibly have a leaky toilet or faucet that's difficult to detect.  Check out leak troubleshooting in the Conservation Tips section of our Website or call the office and we'll work with you to troubleshoot the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.  Please contact our office with your concern and we will be happy to check it out.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Yes, if we do not receive your water payment within ten days after our office has mailed/emailed the late notice, we will lock your meter. The due date for your bill is the 10th of each month. We generally send out late notices on the 11th of each month, if the 11th falls on a weekend or holiday we will send them the next business day. A lockout fee will be assessed on the morning the lockouts occur. We do not perform lockouts on a day prior to our office being closed, for example on a Friday.

If D&M has placed a lock on your meter and you remove it we can/will assess meter tampering fees, damage fees and service trip fees to your account as per our tariff.

Yes, to become a member you must complete the Service Application and submit the necessary documentation and payment regardless of how many other accounts you could have in our system. If you are using water without this being completed and turn the water on yourself our office can assess penalties for water theft as well as notifying the appropriate authorities.

Yes, when applying for service you must provide our office documentation that proves you are the current owner of the property. Documentation is a copy of the recoded Warranty Deed, Quit Claim Deed, and in some cases a divorce decree. We cannot accept Deeds of Trust, tax records, or bills of sale. D&M will not commence with services until the proper documentation is presented to us along with the applicable payment. D&M does not have access to County records.

Yes, each meter is required to have its own account. When you purchase the property you will need to come into the office and fill out the appropriate forms as well as provide the appropriate documentation proving your ownership. You will also be required to pay the current fees that are applicable.

Yes, D&M can charge for a new meter if you damage your current one.

Yes, ultimately the owner is always responsible for the account. We do allow renters, with owner’s approval, to set up a rental account. Renters are not members of D&M so they do not pay a membership, equity buy-in, or other applicable fees at the time the account is created. Owners can request that the renter pays a deposit that can cover all or a portion of the last bill. If a renter moves out and the last bill is not paid in full, any outstanding balance will be assessed to the owner. A new rental account will not be created until the past due amount is satisfied, including any fees assessed on the account as per our tariff.